FAQs

How can I contact TactSurvive?

 You can email us at Info@Tactsurvive.com where our customer service team will be happy to help you with whatever you need!

 

Do you ship worldwide?

 Yes

 

 Can I change or cancel my order?

 As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

 

 What payment methods do you accept?

 We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

 

 When will my order be processed?

 All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

 

How long will it take to receive my order?

 

Due to high demand, orders may take between 2-4 weeks to arrive.

 

What if I don't receive my order?

 

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

 

How do I return an item?

 

Please contact us at Info@tactsurvive.com

 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

When will I receive my refund?

 All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

How does the AquaGuard™ Straw work?

The AquaGuard™ uses a 4-stage mechanical filtration system to remove 99.999% of harmful bacteria (like E. coli and Salmonella), parasites (like Giardia), and microplastics. Simply place the straw in any freshwater source and sip — no chemicals or batteries needed.

What types of water can I use it with?

It’s designed for freshwater sources such as rivers, lakes, ponds, streams, or even questionable tap water while traveling.

3. How long does it last?

Each straw filters up to 1,000 liters (264 gallons) of water — that’s over 2 years of daily use for one person. Its lifespan can be extended by cleaning it regularly using the included backflush syringe.

Is it reusable?

Yes — absolutely. Just backflush with clean water after each trip to maintain optimal flow and performance.

What’s included in the box?

  • 1 × AquaGuard™ Water Filter Straw

  • 1 × Protective Carry Pouch

  • 1 × Lanyard

  • 1 × Cleaning Syringe

  • 1 × Instruction Manual

Is this product safe for kids?

Yes, it’s 100% safe and non-toxic. It’s perfect for family camping trips, school survival kits, or emergency packs. Just ensure young children are supervised while using it.

Where is TactSurvive™ based?

We’re proudly based in the UK, with a global community of outdoor explorers, survivalists, and emergency preppers. Our mission is to help you stay prepared, wherever life takes you.

 What makes the AquaGuard™ Straw worth the price?

The AquaGuard™ isn’t just another filter — it’s field-tested gear you can trust in critical situations. Built with military-grade materials, backed by real user feedback, and supported by our UK-based team, it's designed for performance and peace of mind.
Plus, you get a full accessory kit, easy cleaning system, and our 30-Day Guarantee — no cut corners.